Privacy Policy
Mind Over Matter Psychological Services respects the privacy of clients, prospective clients, referrers and website users. This policy explains how we collect, use, store and disclose personal information, including sensitive and health information.
Information we may collect
Depending on the nature of your contact with us, information may include your name, contact details, date of birth, referral information, appointment information, health and psychological information, clinical history, correspondence, billing and payment information, reports or records supplied by you or a referrer, and information submitted through our website forms.
Why we collect information
We collect information where reasonably necessary to provide psychological services, manage appointments and administration, communicate with you and authorised third parties, process payments, prepare reports where instructed, meet professional and legal obligations, and operate the practice.
Health information
Health information is sensitive information and is handled with additional care. Mind Over Matter Psychological Services handles personal and health information in accordance with applicable Australian and New South Wales privacy requirements, including the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW) where applicable.
Use and disclosure
Information may be used or disclosed for the purpose for which it was collected, for a directly related purpose that would reasonably be expected, with your consent, or where use or disclosure is otherwise authorised or required by law.
With appropriate authority, information may be exchanged with people involved in your care or matter, such as a referring doctor, solicitor, insurer, rehabilitation provider or other treating practitioner. The nature and limits of any disclosure depend on the purpose of the service, your consent and applicable legal or professional obligations.
Website forms and online services
Information submitted through our website may include sensitive or health information. Please use the relevant form only for its intended purpose and avoid sending information that is not necessary for the enquiry or service.
Our website and business systems may use third-party service providers for functions such as hosting, email, analytics, forms, payment processing and practice administration. We take reasonable steps to use service providers appropriate to the information and function involved.
Payment information
Payments may be processed through third-party payment providers, including card-payment services and Afterpay. Payment providers operate under their own terms and privacy arrangements. Mind Over Matter Psychological Services does not need to retain full payment-card details merely because an online payment is made.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No electronic system can be guaranteed to be completely secure.
Access and correction
You may request access to personal information we hold about you or ask for inaccurate information to be corrected, subject to applicable legal and professional limitations. Requests should be made in writing.
Privacy concerns or complaints
If you have a privacy question, concern or complaint, please contact Mind Over Matter Psychological Services so that the matter can be reviewed.
Email: enquiry@mindovermatter.net.au
Phone: 1300 200 358
This policy may be updated from time to time to reflect changes to our services, systems or legal obligations.